Terms & Conditions

Terms and Conditions

 

1.       General:

 

1.1     In terms of the Consumer Protection Act, 68 of 2008 (“the CPA”), these Terms and Conditions apply to users who are consumers.

 

1.2     Terms and Conditions contain provisions that appear in similar text and style to this clause and which:

1.2.1          may limit the risk or liability of a third party or the Company; and/or

1.2.2          may create a liability or risk for the user; and/or

1.2.3          may compel the user to indemnify the third party or the Company; and/or

1.2.4          serves as an acknowledgement, by the user, of a fact.

 

1. The Terms and Conditions contained herein are important and should be carefully noted.

 

1. If there are any provisions in these Terms and Conditions that the user does not understand, please contact info@tripplegroup.co.za as it is the responsibility of the user to request an explanation should there be any of the Terms and Conditions which are not clearly understood by him/her prior to accepting the Terms and Conditions or continuing making use of our website or online systems.

 

1. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or the Company in terms of the CPA.

 

1. The use of the Website is subject to the Terms and Conditions contained herein. By using this Website or any of our group branded websites in any manner, the user shall be deemed to have accepted all the Terms and Conditions unconditionally. The user may not use this Website in any way if the user does not unconditionally agree to all the Terms and Conditions. 

 

            By making use of our website/online-store/social media and/or purchasing items from us, the user engages our “service” and agrees to be bound by the Terms and Conditions as contained herein, including those additional terms and conditions and policies referenced herein and/or available by highlight or hyperlink. These Terms and Conditions will apply to all users of the site, including but not limited to users who are browsers, customers, contributors, vendors and/or merchants of content. 

 

1. Throughout the site, the terms “we”, “us” and “our” refer to Tripple Hydro Energy (Pty)Ltd. Tripple Hydro Energy (Pty)Ltd offers all information, tools and services available on this website to the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.

 

1. All tools/ new features which are added to the current store shall also be subject to the Terms and Conditions. The most current version of the Terms and Conditions will be displayed on this page. We reserve the right to change/update or replace any part of these Terms and Conditions by posting updates and/or changes on our website structures or links with similar content. It is the user’s responsibility to check this page periodically for changes. The continued use of/access to the website following the posting of any changes constitutes acceptance of those changes.

 

1. By agreeing to these Terms and Conditions, the user confirms that he/she is at least the age of majority in South Africa and has given us consent to allow any of the user’s minor dependents to use this site.

 

1. None of our products may be used for any illegal/unauthorized purpose nor may the user violate any laws in South Africa (including but not limited to copyright laws).

 

1. The user may not transmit any worms/viruses/any code of a destructive nature.

 

1. A breach/violation of any of the Terms and Conditions will result in an immediate termination of the user’s services.

 

1. We reserve the right to refuse service to anyone for any reason at any time.

 

1. The user understands that the user’s content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks and complies with international standards.

 

1. The user agrees not to duplicate, copy, reproduce, resell, sell or exploit any portion of the Terms and Conditions, use this agreement, or access to the service or any contact on the website through which the service is provided, without written permission by Tripple Hydro Energy (Pty) Ltd.

 

1. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

 

1. We reserve the right at any time and in our discretion to modify/discontinue any of the service/products/Terms and Conditions (or any part or content thereof) without notice at any time. The continued use of or access to our website or the service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes. 

 

1. In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provisions shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

1.19   Entire agreement:

 

1. Our failure to exercise or enforce any right or provision of these Terms of Conditions shall not constitute a waiver of such right or provision.

 

1. The Terms and Condition and any policies or operating rules posted by us on this site or in respect to our service constitutes the entire agreement and understanding between the user and us and govern the user’s use of the service, super ceding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between the user and us (including, but not limited to, any prior versions of the Terms and Conditions).

 

1. Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

 

1.20   Optional tools:

 

1. We neither monitor nor have any control nor input over any third-party tools to which access is provided to the user. 

 

1. The user acknowledges and agrees that we provide access to such tools ”as is” and “as available” without any representations/warranties/conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

1. Any use by user of optional tools offered through the site is entirely at the user’s own risk and discretion.  It is the user’s responsibility to ensure that the user is familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

1. We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

 

1.21   Third-party links:

 

1. Certain of the content, products and services available via our service may include materials from third-parties. 

 

1. Third-party links on this site might direct the user to third-party websites which are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of the third-party website/tools and/or links and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, nor for any other products, materials or services of third-parties.

 

1. We are not liable for any harm or damages related to the use/purchase of any content, services, resources, goods or any other transactions made in connection with any third-party websites. It is the user’s responsibility to carefully read the third-party's policies and practices and make sure he/she understands them before any transaction is engaged in. Complaints, concerns, claims or questions regarding third-party products should be directed to the third-party directly.

 

1.22   User submissions, comments and/or feedback:

 

1. If, at our request, the user sends certain specific submissions (i.e. contest entries) or without a request from us the user sends creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), the user agrees that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that the user forwarded to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

1. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are libelous, threatening, unlawful, defamatory, offensive, obscene, pornographic or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

 

1. The user agrees that the user’s comments will not violate any right of any third-party, including privacy, trademark, copyright, personality or other personal or proprietary right. The user further agrees that the user’s comments will not contain libelous or otherwise abusive, obscene or unlawful material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. The user may not use a false e-mail address, pretend to be someone other than the user, or otherwise mislead us or third-parties as to the origin of any comments. The user is solely responsible for any comments made by him/her and its accuracy. We take no responsibility and assume no liability for any comments posted by the user or any third-party.

 

1.23   Prohibited use:

 

In addition to other prohibitions as set forth in the Terms and Conditions, the user is prohibited from using the site or its content: (a) to violate any international, local, provincial or regulations, rules, laws, or local ordinances; (b) to abuse, harass, disparage, harm, defame, intimidate, slander, insult, or discriminate based on sexual orientation, national origin, religion, gender, race, age, ethnicity, or disability; (c) for any unlawful purpose; (d) for any immoral or obscene purpose; (e) to solicit others to participate or perform in any unlawful acts; (f) to collect or track the personal information of others; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to submit false or misleading information; (i) to phish, spam, pretext, spider, crawl pharm,, or scrape; (j) to violate or infringe upon our intellectual property rights or the intellectual property rights of others; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate the user’s use on our website or any related website for violating any of the prohibited uses.

 

1.24   Termination:

 

1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

 

1. The Terms and Conditions are effective unless and until terminated by either the user or us. The user may terminate these Terms and Conditions at any time by notifying us that he/she no longer wishes to use our services, or when ceasing to  use our site.

 

1. If in our sole judgment the user fails, or we suspect that the user has failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and the user will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

 

1.25   Specials, pictures, description & newsletter:

 

1. Upon registering or placing an online order, the Customer will opt-in to our newsletter automatically and may unsubscribe from the newsletter at any time. 

 

1. Tripple Hydro Energy (Pty) Ltd reserves the right to cancel any special or order without prior notice. Pictures may vary from products supplied and prices and specifications are subject to change without notice.

 

1. Product information, pictures and specifications advertised are obtained from the manufacturers and/or distributors of the respective brands and may vary from the actual product. Tripple Hydro Energy (Pty) Ltd cannot be held responsible for any damage or loss as a result of incorrect product information provided.

 

1. Images are for illustrative purposes only and cannot be used as an actual indication of any item, feature, size, color or any other specification as the images used represents various products and are specifically selected to provide a visual representation of the actual item.  We have, however, made every effort to display the images and/or colors of our products as accurately as possible. We cannot guarantee that your computer’s monitor display of any color will be accurate.

 

1. Specifications presented in the “full specification” section apply to the entire series and is presented for reference purposes only, some specifications may differ between models. Users CANNOT change the above specifications unless an option is available to do so.

 

1. Specifications are subject to change without notice and the accuracy of any information or images is not guaranteed.

 

 

1. E. & O.E (errors and omissions excepted):

1. ​

   1. Every care has been taken to ensure that all information on the website and online platforms are present and correct.  However, should you find an error or omission, please contact us, and we will correct it as soon as possible after verification. We apologise for any inconvenience caused in this regard, but as there is such a vast amount of products listed errors and/or omissions might occur. Tripple Hydro Energy (Pty) Ltd will not be held liable for any claims or damages caused by errors and omissions so it is the customer’s responsibility to check both specification and pricing before ordering or using information provided on this website.  

 

1. However, should there be information on our site or in the service that contains inaccuracies, omissions or typographical errors that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any omissions, errors or inaccuracies and to update/change information, or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

 

1. We undertake no obligation to amend, clarify or update information in the service or on any related website, including but not limited to the information or pricing, except as required by law. No specified update or refresh date applies in the service or on any related websites and should be taken to indicate that all information in the service or on any related website has been modified or updated.

2.       Shipping & Payment Policy:

 

2.1     Telephone calls & the placing of orders:

 

         To enable us to improve customer experience, boost agent productivity, evaluate agent performance and resolve disputes, all calls will be recorded.

 

         Orders can be placed by e-mail to orders@tripplegroup.co.za, online or by phoning sales team members on INT +27 630 1083 or RSA 087 630 1083.

 

2.2     Price changes:

 

1. All prices are subject to change without prior notice as and when required and are linked to changes in the Rand Dollar exchange rate.

 

1. We shall not be liable to the user or to any third-party for any modification, price change, suspension or discontinuance of the service.

 

2.3     Stock/products:

        

1. As our web site has a large quantity of available products, updates are run every 48 hours.  As such, it might happen that items which are shown to be in stock can be out of stock.  In such an event, we will immediately inform you of the expected delivery time as soon as this information becomes available.  Based on this information you may elect to wait for the stock to arrive or cancel your order by requesting a refund.  However, we endeavor to put all our resources together to prevent such an unfortunate situation from arising.

 

1. However, the customer must take note that the products or services with limited quantities are subject to return or exchange only according to our Return Policy.

 

1. We reserve the right, but are not obligated to, to limit the sales of our products or Services to any person, geographic region or jurisdiction. This right might be exercised on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

 

1. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of Tripple Hydro Energy (Pty) Ltd. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

1. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

 

2.4     Validity of quotations:

 

         Quotation or orders are valid for 24-hours or until stock lasts. Items are sold on a first-come-first-served basis only.

 

 

2.5     Payment/billing information:

 

1. Payment for all orders must reflect in our account before we can process the order.

 

1. We confirm that we will never give you a call, nor send a fax, email or sms with ‘new’ banking details without the necessary notice first appearing on our website.   

 

1. Our banking details are as follows:

                            Bank Name: First National Bank

                            Account Name: Tripple Hydro Energy (Pty) Ltd

                            Branch: George

                            Branch Code: 250-655

                  Account Number: 627-486-586-32

 

1. Payment method:

 

1. Electronic Funds Transfer (EFT) or Bank Deposits

2. Cheque deposits – will only be accepted once the cheque has been cleared and processed by the bank

3. Cash deposit at FNB ATM, advanced

4. Credit Card Vista / Master Card / Paypal Payment

5. Maestro Debit Card Payment (if approved payment method offered by payment gateway)

 

1. We reserve the right to refuse any order placed by the customer with us. In our sole discretion we may, cancel/limit quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

1. You agree to provide current, complete and accurate purchase and account information for all purchases made. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

2.6     General order information:

 

• Orders are processed from date on which the payment reflects in our bank account (during business hours).

• Weekends and public holidays are not considered to be working days.

• All orders received prior to 12:00 will be processed immediately and dispatched the following working day.

• All orders received after 12:00 will be processed the next day and dispatched on the following working day.

 

2.7

 

• Prices on the website will not be discounted by any percentage (%) when a customer pays via EFT or Cash Deposit or any other method.

 

2.8     Shipment method:

 

2.8.1            Door-to-door delivery.

 

1. Economy road fright.

 

1. Any Courier option displayed as an option within our online store/s or as contracted with Tripple Hydro Energy (Pty) Ltd from time to time. All quotations exclude insurance as standard selection.

 

1. SAME DAY COLLECTION AT WAREHOUSE. Same day collection from our Warehouses in Cape Town, Johannesburg, Port Elizabeth and or Durban on selected Products. Payment for any order must be made upfront and must reflect in our account before we process the order. Please confirm if your selected item is available for same day collection at our warehouses as not all warehouses allow end user collections.

 

1. Use Own Courier:  Customer will arrange for collection by appointing own courier and is responsible for any insurance applicable to such courier services. Tripple Hydro Energy (Pty) Ltd will not be liable for any claims of whatsoever nature.

 

1. Couriers are ordered as economy road fright.  If the customer prefers delivery by any other courier or next day delivery is required, an additional cost will be applied and would be for the account of the client.  Please inform us timorously hereof.

 

1. Courier costs include handling and packaging fees as well as postage costs.  Handling fees are fixed, but the transport fee may vary according to the weight and dimensions of the items as ordered.  It is recommended that the customer group all items in 1 (one) order in order to minimise the courier costs.  Tripple Hydro Energy (Pty) Ltd is unable to group 2 (two) or more distinct orders which were placed separately as one parcel / delivery.

 

1. Packages are dispatched at the Customer’s own risk, but special care will be taken to protect objects that are fragile.  Boxes and items ordered are packaged in such a way as to minimize the possibility of damage. 

 

2.9     Delivery insurance:

 

         To ensure that your items are protected from any loss during delivery, an additional Shipping Insurance option is provided but not necessary as Free Delivery insurance up to R10 000,00 is included. This Insurance is 1.5% of the value of your total order. Please advise if you do not wish to choose this option.

 

2.10   General delivery info:

 

• Our service includes delivery via Door to Door delivery by courier and not delivery to Postal Boxes.

• Deliveries will normally be made from Monday to Friday, between 08:00 and 17:00 (public holidays would be an exception and is dependent on the courier company schedule).

• No tracking numbers will be supplied to items dispatched directly from the warehouse to customers depending the area, as deliveries will be made by in-house drivers in some instances.

• Our couriers don’t give exact delivery times and will deliver between 8 am and 5 pm, Monday to Friday.

• The Customer’s contact number will be provided to the courier company and they will contact you to make the necessary arrangements for the delivery of the goods as our couriers require someone to be at the address provided to accept the delivery.

• Should no one accept the delivery first time round, a second delivery attempt will be arranged at an additional charge of R99-00, after the second failed attempt the courier company will return the goods to the Company.

 

2.11   International orders:

 

• International clients may arrange for a courier service to collect from us once an arrangement has been made as we do not currently deliver outside the borders of the RSA.

• Tripple Hydro Energy (Pty) Ltd is not a registered exporter and thus cannot deliver goods outside the borders of the RSA.

• All invoices will carry a charge of 14% VAT.

3.       Return policy:

 

         3.1     General:

 

3.1.1            It is the responsibility of the customer to ensure that the product ordered is suitable for their needs and that the specifications of products meet their requirements prior to the placing orders as Tripple Hydro Energy (Pty) Ltd does not sell products on a trial basis. 

 

3.1.2            No goods can be returned after 7 (seven) days or will be refunded if opened. Products returned must be undamaged, unused and in the original packaging together with the original labels still attached. No items will be refunded which have been build up or which have been modified any way. 

 

3.1.3            The item being returned must be returned to Tripple Hydro Energy (Pty) Ltd at 9 Rand Street, George, Western Cape, South Africa and not the manufacturer. 

 

3.1.4            The Customer will be responsible for paying the courier costs for items being returned.  Courier costs are non-refundable and if a refund is approved, the cost of shipping will be deducted from the refund.

 

3.1.5            In certain instances, only partial refunds will be made, for instance, but not limited to the following:

 

                  3.1.5.1  Any item not in its original condition which was damaged or is missing parts for any reason not due to Tripple Group Hydro Energy (Pty) Ltd’s error;

 

                  3.1.5.2  Any item returned after more than 7 (seven) days from date of delivery.

 

1. It may take 7 (seven) to 14 (fourteen) business days for the funds to be processed back into your account.

 

1. In the event of the incorrect product being delivered by our suppliers (not the product ordered by the customer), please contact our customer service on email orders@tripplegroup.co.za to notify us.  We will arrange for the incorrect product to be collected and the correct product to be delivered to the customer.  The product should not be removed from the original packaging and should be in unused condition. 

 

1. No promotional items will be refunded, only regular priced items.

 

1. Items will only be replaced if they are damaged or defective, according to manufacturer warrenty.

 

1. Items returned will be subject to a 15% handling fee.

 

         3.2     Dead on Arrival (DOA):

 

         3.2.1            Please contact us within 48-hours (forty eight) via email on orders@tripplegroup.co.za if the product delivered has been damaged en-route or if the product is DOA and we will arrange for the collection of the goods. It is the customer’s responsibility to thoroughly check the products and advise us if there is any fault or damage. The product will then be returned to our supplier and tested to confirm the defect or fault.  We will inform the customer via email of the approval or rejection of the request for a refund.  If the refund has been approved, the product will either be repaired or returned, a replacement will be provided (depending on the warranty provided by the manufacturer) or a credit will be applied to your credit card or original method of payment or by means of an Electronic Transfer if the payment gateway restrict any reverse processed payments at such time that it is actioned.

        

         3.2.2            If the refund was approved but not received, the customer is requested to check their bank account to ensure that the payment is not reflecting and any proof provided when requested by the company. When a credit card refund, the customer is requested to contact their credit card merchant as it might take a few days for the refund to reflect in the bank account.  After this, the customer is requested to contact their bank as the processing of refund might take a few days to be posted by the bank.  Should the customer have done all the above and the refund has still not been received, please send us an email to orders@tripplegroup.co.za . 

 

         3.2.3            DAMAGED OR FAULTY GOODS MUST BE REPORTED IN WRITING WITHIN 48-HOURS AFTER DELIVERY THEREOF BY THE COURIER.

 

         3.2.4            Tripple Hydro Energy (Pty) Ltd reserves the right to levy an additional handling/re-stocking fee of up to 50% of the product value on open/new items returned.

 

         3.2.5            Tripple Hydro Energy (Pty) is in agreement with its suppliers with regards to returns in terms of Section 55 of the CPA (Consumer Protection Act) and it shall apply mutatis mutandis to the customer, having the effect that such warranty terms apply directly between the customer and the supplier of the product which the customer wishes to return. Tripple Hydro Energy (Pty) only acts as an intermediately between the customer and the product supplier or manufacturer.

 

         3.2.6            Products which have been opened and used shall not be accepted for returns. All return products must have an intact barcode, serial number or identification number to be eligible for returns. The customer shall be liable for all cost relating to the return of the products, including but not limited to the courier cost.  Tripple Hydro Energy (Pty) may elect to charge a handling fee on returns. All risk of damage, theft or loss of the items being returned shall rest with the customer.

 

3.3     Cooling off Period:

 

         The customer will be entitled to a cooling-off period of 7 days from date of the online transaction as contained in section 44 of the ECT Act. Should the customer cancel the transaction he/she agrees to a handling fee of 15% of the value of the transaction and the cost of the courier service to return the goods to the company or manufacturer.

 

3.4     Warranty, limitation of liabilities and indemnification:

 

         3.4.1            All warranties are covered by the manufacturers and dealt with in the same way as if this item is purchased from an authorised retail outlet. The warranty will lapse if the serial number label is missing, damaged or has been tampered with. 

 

1. All warranties lay with the manufacture/distributors of the products and not with Tripple Hydro Energy (Pty) Ltd.

 

1. All goods sold by Tripple Hydro Energy (Pty) Ltd carry a minimum of 1-year Carry-in warranty with the manufacturer and is conditional to the manufacturer’s terms & conditions of use. The complete pump range offered by Tripple Hydro Energy (Pty) Ltd carries a 2 year carry-in manufacturer’s warranty and is conditional to the manufacturer’s terms & conditions of use.

 

1. Customers who wish to make a warranty claim must comply with the manufacturer’s instructions and warranty procedures.

 

1. The manufacturer/importer’s obligation is limited under the warranty to repairing/replacing, at the discretion of the manufacturer/importer, any part(s) which was properly installed, used and maintained and which has under factory examination proved to be defective in materials/workmanship within 1 (one) year from the date of delivery to the customer.

 

1. Warranties do not apply to any part/component which deteriorates under normal use and circumstances or which has a normal life inherently shorter than the warranty stated.  For example, but not limited to, filters which are warranted for 7 (seven) days. 

 

1. No warranty shall be in effect for any item which has been subjected to negligence, accident, misuse or has been modified or repaired by any person other than the manufacturer, unless written permission has been grated to that effect.   

 

1. This warrant replaces all other warranties of quality and there are no other warranties, statutory, oral, written or implied. 

 

1. Implied warranties of fitness for purpose and merchantability are excluded.

 

1. In no event shall Tripple Hydro Energy (Pty) Ltd, nor it’s directors, partners and suppliers be liable for incidental, special, indirect or consequential damages nor damages arising out of the delay in shipment or production.

 

1. We do not guarantee, represent or warrant that the user’s use of our service will be timely, uninterrupted, secure or error-free.

 

1. We cannot warrant that the results that may be obtained from the use of the website services will be accurate or reliable at all times.

 

1. The user agrees that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to the user. 

 

1. The user expressly agrees that the use of, or inability to use, the service is at the user’s sole risk. The service and all products and services delivered through the service are (except as expressly stated by us) provided 'as is' and 'as available', without any warranties, conditions or representation of any kind, either implied or express, including all implied warranties or durability, conditions of merchantability, fitness for a particular purpose, merchantable quality, title, and non-infringement.

 

1. In no case shall Tripple Hydro Energy (Pty) Ltd, our directors, officers, employees, affiliates, contractors, interns, agents, suppliers, service providers or licensors be liable for any loss, claim, injury or any indirect, direct, punitive, incidental, special, or consequential damages of any kind, including, without limited to lost revenue, lost savings, the  lost profits,  loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from the user’s use of any of the services or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law.

 

1. The user agrees to indemnify, defend and hold harmless Tripple Hydro Energy (Pty) Ltd and our parent, directors, affiliates, partners, subsidiaries, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any demand or claim, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

3.5     E. & O.E (errors and omissions excepted):

 

1. Every care has been taken to ensure that all information on the website and online platforms are present and correct.  However, should you find an error or omission, please contact us, and we will correct it as soon as possible after verification. We apologise for any inconvenience caused in this regard, but as there is such a vast amount of products listed errors and/or omissions might occur. Tripple Hydro Energy (Pty) Ltd will not be held liable for any claims or damages caused by errors and omissions so it is the customer’s responsibility to check both specification and pricing before ordering or using information provided on this website.  

 

1. However, should there be information on our site or in the service that contains inaccuracies, omissions or typographical errors that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any omissions, errors or inaccuracies and to update/change information, or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

 

1. We undertake no obligation to amend, clarify or update information in the service or on any related website, including but not limited to the information or pricing, except as required by law. No specified update or refresh date applies in the service or on any related websites and should be taken to indicate that all information in the service or on any related website has been modified or updated.

2.       Shipping & Payment Policy:

 

2.1     Telephone calls & the placing of orders:

 

         To enable us to improve customer experience, boost agent productivity, evaluate agent performance and resolve disputes, all calls will be recorded.

 

         Orders can be placed by e-mail to orders@tripplegroup.co.za, online or by phoning sales team members on +27 (10) 023 0060 / 010 023 0060.

 

2.2     Price changes:

 

1. All prices are subject to change without prior notice as and when required and are linked to changes in the Rand Dollar exchange rate.

 

1. We shall not be liable to the user or to any third-party for any modification, price change, suspension or discontinuance of the service.

 

2.3     Stock/products:

        

1. As our web site has a large quantity of available products, updates are run every 48 hours.  As such, it might happen that items which are shown to be in stock can be out of stock.  In such an event, we will immediately inform you of the expected delivery time as soon as this information becomes available.  Based on this information you may elect to wait for the stock to arrive or cancel your order by requesting a refund.  However, we endeavor to put all our resources together to prevent such an unfortunate situation from arising.

 

1. However, the customer must take note that the products or services with limited quantities are subject to return or exchange only according to our Return Policy.

 

1. We reserve the right, but are not obligated to, to limit the sales of our products or Services to any person, geographic region or jurisdiction. This right might be exercised on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

 

1. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of Tripple Hydro Energy (Pty) Ltd. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

1. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

 

2.4     Validity of quotations:

 

         Quotation or orders are valid for 24-hours or until stock lasts. Items are sold on a first-come-first-served basis only.

 

 

2.5     Payment/billing information:

 

1. Payment for all orders must reflect in our account before we can process the order.

 

1. We confirm that we will never give you a call, nor send a fax, email or sms with ‘new’ banking details without the necessary notice first appearing on our website.   

 

1. Our banking details are as follows:

                            Bank Name: First National Bank

                            Account Name: Tripple Hydro Energy (Pty) Ltd

                            Branch: George

                            Branch Code: 250-655

                  Account Number: 627-486-586-32

 

1. Payment method:

 

1. Electronic Funds Transfer (EFT) or Bank Deposits

2. Cheque deposits – will only be accepted once the cheque has been cleared and processed by the bank

3. Cash deposit at FNB ATM, advanced

4. Credit Card Vista / Master Card / Paypal Payment

5. Maestro Debit Card Payment (if approved payment method offered by payment gateway)

 

1. We reserve the right to refuse any order placed by the customer with us. In our sole discretion we may, cancel/limit quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

1. You agree to provide current, complete and accurate purchase and account information for all purchases made. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

2.6     General order information:

 

• Orders are processed from date on which the payment reflects in our bank account (during business hours).

• Weekends and public holidays are not considered to be working days.

• All orders received prior to 12:00 will be processed immediately and dispatched the following working day.

• All orders received after 12:00 will be processed the next day and dispatched on the following working day.

 

2.7

 

• Prices on the website will not be discounted by any percentage (%) when a customer pays via EFT or Cash Deposit or any other method.

 

2.8     Shipment method:

 

2.8.1            Door-to-door delivery.

 

1. Economy road fright.

 

1. Any Courier option displayed as an option within our online store/s or as contracted with Tripple Hydro Energy (Pty) Ltd from time to time. All quotations exclude insurance as standard selection.

 

1. SAME DAY COLLECTION AT WAREHOUSE. Same day collection from our Warehouses in Cape Town, Johannesburg, Port Elizabeth and or Durban on selected Products. Payment for any order must be made upfront and must reflect in our account before we process the order. Please confirm if your selected item is available for same day collection at our warehouses as not all warehouses allow end user collections.

 

1. Use Own Courier:  Customer will arrange for collection by appointing own courier and is responsible for any insurance applicable to such courier services. Tripple Hydro Energy (Pty) Ltd will not be liable for any claims of whatsoever nature.

 

1. Couriers are ordered as economy road fright.  If the customer prefers delivery by any other courier or next day delivery is required, an additional cost will be applied and would be for the account of the client.  Please inform us timorously hereof.

 

1. Courier costs include handling and packaging fees as well as postage costs.  Handling fees are fixed, but the transport fee may vary according to the weight and dimensions of the items as ordered.  It is recommended that the customer group all items in 1 (one) order in order to minimise the courier costs.  Tripple Hydro Energy (Pty) Ltd is unable to group 2 (two) or more distinct orders which were placed separately as one parcel / delivery.

 

1. Packages are dispatched at the Customer’s own risk, but special care will be taken to protect objects that are fragile.  Boxes and items ordered are packaged in such a way as to minimize the possibility of damage. 

 

2.9     Delivery insurance:

 

         To ensure that your items are protected from any loss during delivery, an additional Shipping Insurance option is provided but not necessary as Free Delivery insurance up to R10 000,00 is included. This Insurance is 1.5% of the value of your total order. Please advise if you do not wish to choose this option.

 

2.10   General delivery info:

 

• Our service includes delivery via Door to Door delivery by courier and not delivery to Postal Boxes.

• Deliveries will normally be made from Monday to Friday, between 08:00 and 17:00 (public holidays would be an exception and is dependent on the courier company schedule).

• No tracking numbers will be supplied to items dispatched directly from the warehouse to customers depending the area, as deliveries will be made by in-house drivers in some instances.

• Our couriers don’t give exact delivery times and will deliver between 8 am and 5 pm, Monday to Friday.

• The Customer’s contact number will be provided to the courier company and they will contact you to make the necessary arrangements for the delivery of the goods as our couriers require someone to be at the address provided to accept the delivery.

• Should no one accept the delivery first time round, a second delivery attempt will be arranged at an additional charge of R99-00, after the second failed attempt the courier company will return the goods to the Company.

 

2.11   International orders:

 

• International clients may arrange for a courier service to collect from us once an arrangement has been made as we do not currently deliver outside the borders of the RSA.

• Tripple Hydro Energy (Pty) Ltd is not a registered exporter and thus cannot deliver goods outside the borders of the RSA.

All invoices will carry a charge of 14% VAT.